Frequently Asked Questions - Onyx & Rose

Frequently Asked Questions

You have questions. We’re happy to answer them.

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Ordering with Onyx & Rose

When will my order ship?

All orders placed Monday – Friday before 11:00 am EST will be shipped same business day. Please allow 2-3 business days for your tracking information to be updated.

Can you ship Onyx & Rose products to my state?

Yes. If you have any questions regarding specific products, contact us. 

Are taxes charged in my state?

Only orders being shipped to Colorado, Illinois and Kentucky are charged sales tax at this time.

What is your return policy?

If you’re not satisfied with any of our products within 90 days of purchase, please fill out the return form, check the products that you wish to return, and print off a FREE return shipping label. It’s that easy.

*Certain restrictions apply. Please visit our 90 Day Satisfaction Guarantee page for details.

Can you ship internationally?

We are not shipping internationally at this time. Please stay tuned.

Can I order to Canada?

This is a frequent request and we are working very hard to begin selling in Canada soon. Follow us on Instagram at @onyxandrosecbd to be the first to know when Canadian shipping is available!

How long does shipping take?

USPS First Class packages and Priority Mail packages are both delivered between 3-5 business days, but USPS does not guarantee these times.

Our Onyx & Rose Products

How many servings does my bottle of CBD oil contain?

Each 2oz bottle contains sixty 1mL servings

What is the oil amount delivered in one dropper?

Each dropper is clearly marked with four different amounts. A full dropper will pull 17.5mg of CBD, but you may pull less if that’s your desire.

Can I take Onyx & Rose CBD products with my medications?

We recommend speaking with your physician before taking CBD with your medications.

What is microemulsion?

Put simply, Microemulsions make it easier for your body to metabolize ingested substances.  Oil-in-water microemulsion is expected to increase the solubility by dissolving compounds with low water solubility into an oil phase. They can also enhance oral bioavailability by reducing the droplet size (< 100 nm), and hence increase the rate of absorption due to surfactant-induced permeability changes.

Can you take too much CBD oil? Are there any side effects to taking CBD oil?

Effective dosage will vary from person to person. It is important to stick to the dosage guidelines outlined by Onyx & Rose. CBD has no known severe side effects, but mild side effects could include nausea, vomiting, drowsiness, dry mouth, and diarrhea. If you experience any side effects, we advise decreasing the amount of CBD you’re taking in a single serving. If you experience ongoing side effects,  please discontinue use and consult your physician.

How should I store my Onyx & Rose products?

CBD Oil products should always be stored properly to help maintain their freshness and improve their shelf life. An opened CBD oil product will typically maintain its effectiveness for about 6 months. To store your Onyx & Rose CBD oil properly, we advise storing them in a dark cool place.

Can I use while pregnant and breastfeeding?

CBD products are still relatively new to the mainstream, and research in this area is limited. Since every mother is different, we strongly recommend consulting with a doctor before adding CBD to your routine while you’re pregnant or breastfeeding.

Do you have vape oil?

We do not currently offer vape oil, but we are working on our new recipes right now. Stay tuned for the launch of this much anticipated Onyx & Rose CBD product!

Will you have cat treats?

Sorry, cat people! CBD cat treats aren’t currently part of our plan, however you can add our Broad Spectrum CBD oil to their regular food if you like. We recommend that you check with your Vet prior to introducing CBD to felines.

Why is there a pink color to it?

A combination of our hemp plant matter, the extraction and purification process, along with the addition of peppermint and MCT oils left us with a product that ranges from a slightly pinkish to a soft amber hue. Each small batch varies ever so slightly, but we’re a fan of the rose color ourselves.

Why do you use MCT as your base or carrier oil?

Cannabinoids like CBD, CBG, CBN, and CBC are fat soluble, meaning they break down and are stored in fat rather than water. Therefore cannabinoids are most effective when consumed with fat, because it increases the rate of absorption. Onyx & Rose selected MCT (medium-chain triglycerides) oil or coconut oil as our carrier. With coconut oil having higher fat content than other oils, it gives the cannabinoids the traction they need to move through the body and interact with the endocannabinoid system faster.

How do I choose between 10mg and 25 mg capsules?

We recommend starting with a lower serving and gradually increasing it until you achieve the desired results. For serious athletes looking for post-workout recovery, men and women suffering from different types of chronic pain, and those suffering from severe stress and anxiety, we recommend starting with the 25mg CBD capsules once or twice a day. If you are seeking to increase your mental clarity, shake off a bit stress, or improve your sleeping patterns, we suggest starting with the 10mg CBD capsules. If you start with the 10mg CBD capsules and are not achieving the desired results, consider the 25mg CBD capsules or take a few drops of our CBD oil as a supplement.

Onyx & Rose "Balanced Life Rewards" Membership

What do I get with my Onyx & Rose Balanced Life Rewards Membership?

Your Onyx & Rose Balanced Life Rewards Membership allows you to earn ReLeaf Points through Onyx & Rose purchases and by participating in specific Onyx & Rose activities. ReLeaf Points can be redeemed for a wide variety of discounts from free shipping to dollars off your Onyx & Rose purchases.

Having a problem logging in to your account?

First off, and we mean no offense, please make sure your login name and password are entered correctly, paying attention to case as well. If you are continuing to have problems, please contact us and we’ll get things sorted out for you.

How can I update my payment method for my account?

You can update your payment method for your account under your membership profile or at the time of checking out.

How do I redeem Onyx & Rose Balanced Life Rewards?

You can spend your ReLeaf Points by logging into your customer account and then clicking on the launcher. Under the “Rewards” section, you can click “Redeem” next to the reward that you would like to claim.

Questions about Hemp and CBD

How much do I take?

For people seeking a more balanced lifestyle, relief from mild anxiety and sleep issues, or a way to aid post-workout, inflammation-induced discomfort, we recommend starting at 10-15 mg a day. For those who are suffering from severe ailments such as arthritic pain, anxiety or panic attacks, or incredible discomfort from rigorous workout regimens, we recommend starting at 25-35 mg a day. No matter where you start, you can increase your serving size by 10 mg to see if a higher dosage works better for you. Bolstering your regiment with our CBD balm is also a great way to combat post-workout discomfort. Since consistency is key when it comes to harnessing the power of phytocannabinoids, you should take the same amount of CBD daily at the same time each day to achieve your desired results.

What’s the difference between Full and Broad Spectrum?

In addition to CBD, CBG, CBN, CBC, terpenes, flavonoids and fatty-acids, our Full Spectrum Oil also contains a naturally occurring trace amount of THC. The ratio of cannabinoids to terpenes is the exact same as hemp in its natural form. You’ll get the maximum benefits of the “entourage effect,” a phenomenon that occurs when cannabinoids and terpenes work together to provide optimal therapeutic benefits.

Our Broad Spectrum CBD Oil starts as Full Spectrum, but is then processed with an extra step using a unique chromatography process to isolate and remove the THC. This slightly decreases the levels of other minor cannabinoids like CBG, CBN and CBC, but leaves CBD molecules completely intact. Broad Spectrum CBD Oil is the perfect choice if you want to reap the benefits of the entourage effect that are associated with Full Spectrum, but would like to avoid having THC in your system. No matter which product you decide is best for you, there’s a whole world of benefits you can reap from incorporating Onyx & Rose CBD products into your wellness routine.

How do Onyx & Rose Broad-Spectrum products become Zero-THC?

This is a great question and the answer begins in our hemp itself. Our unique plant genetics naturally contain 15-18% CBD and < 0.3% THC. Once our organic hemp has been harvested, we employ a proprietary extraction and purification process which removes all the unwanted materials that are non-medicinal in nature. This includes waxes, chlorophyll and pigments. Broad Spectrum products, it also  allows us to completely and safely remove the < 0.3% THC.

Because our process is so selective, the result is a very enriched, 70-85% CBD that is virtually free of solvents and heavy metals. What’s left is a highly beneficial chemical compound that is ideal for anyone who wants the therapeutic benefits of CBD, CBG, CBN and CBC without the psychoactive effects of THC (for Broad Spectrum products). The complete chemical environment of the hemp oil is preserved and is safe for everyone from senior citizens to first responders.

What are cannabinoids and cannabidiol (CBD) and what does it do?

Hemp is a chemical super-plant that produces many different compounds.  These compounds can be found in other plant species, but more than sixty of them are specific to the cannabis plant. Scientists call these special compounds “cannabinoids.” Cannabinoids found in hemp are derived from the aerial parts of the plant. A particular cannabinoid called cannabidiol (CBD) appears to offer many medicinal and therapeutic benefits and is poised to change medicine as we know it today. CBD also has no severe side effects, making it an attractive natural option for the masses.

Please visit WHAT IS CBD and HOW CBD WORKS to take an even deeper dive into the subjects.

What is hemp oil, and is it different from CBD?

Both are made from the same plant, but hemp oil is cold-pressed from hemp seeds. It contains very little CBD, but it’s a great source of antioxidants and omega 3 and 6 fatty acids. CBD oil or hemp extract oil is made from the entire hemp plant including the seeds, leaves, and stem and contains rich amounts of CBD and other beneficial cannabinoids.

Can I get high off of CBD?

No. Let us say it again, no. The psychoactive chemical found in the cannabis plant is THC. Our Broad Spectrum CBD products contain ZERO THC.

Is CBD Addictive?

CBD is non-addictive and completely safe for everyday use.

Does Onyx & Rose use organic hemp?

Yes. Onyx & Rose uses 100% organically grown hemp from farms in the United States.

Will Onyx & Rose products show up on a drug test?

Onyx & Rose Broad Spectrum CBD products contain Zero-THC (THC is the compound tested for in drug screening tests) which means it will not trigger a positive result on a drug test. Onyx and Rose Full Spectrum products contain less than .3% THC and may appear on a drug test. Regardless, Onyx & Rose suggests consulting with your physician prior to taking any hemp related products.

Is there an expiration date on CBD oil?

Like any oil, light and humidity can cause rancidity or spoilage. Onyx & Rose CBD Oil is should be stored as recommended and used within its suggested expiration date of 18 months from the manufactured date.

Is CBD oil ok for all pets, including cats?

Our Onyx & Rose animal products have been designed for use with dogs. Please consult with your veterinarian before any attempts to use our products with another animal.

Is it safe for children?

Research on their effects on children is still in progress. Therefore we recommend discussing CBD hemp oil with your child’s pediatrician before adding CBD products to your child’s routine.

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